Temporary Warehouse Closure: We're Moving! Please note from 10/05/2022 — 10/07/2022 customers may experience delays in shipping. If you have any questions, please reach out to Our Support Team

Terms & Conditions

THIS WEBSITE IS WHOLESALE ONLY. YOU MUST BE OVER 18 TO ENTER.

This website serves as an ONLINE CATALOG for Windship Trading Company.THIS IS NOT AN E-COMMERCE STORE. If this is your first time visiting our site, feel free to browse our merchandise, however you will not be able to view pricing until you create an account and your membership request has been approved. Be prepared to provide us with a valid TAX ID NUMBER and we will approve you for our Wholesale Account Membership.

A Note Concerning Tax IDs: You are responsible for ensuring that you are eligible for the exemption you are claiming. Each state’s laws governing exemptions are different, and you will be held liable for any tax, interest, and possible penalties imposed by the member state if your purchase is not legally exempt. To determine what sales and use tax exemptions are allowed in your particular state, please refer to your state’s web site or other information available relating to their exemptions.

By agreeing to Windship Trading’ Terms & Services, you hereby declare that the information you provide is correct and complete.


NEW CUSTOMERS, SHIPPING & RETURN POLICIES

New Customers:

All 1st time customers must pay using credit card (Visa, Mastercard, Discover). There is a $250.00 minimum for initial orders.

Shipping:

All orders are shipped within 1-2 business days of final invoice. All domestic orders are shipped UPS unless otherwise requested. The customer is responsible for all freight and freight related fees (COD, Insurance, ETC). All international orders are shipped using DHL unless otherwise requested. International customers are responsible for all freight, freight related fees and customs/importation fees. All international orders must be pre-paid using a credit card and will incur a $10.00 processing fee. Items such as CBD, Butane, and certain batteries are not eligible for international shipping.

Return Policy:

Damaged or missing items must be reported within 3 business days of receipt of order. Returns must be sent back within 7 days of receipt. Pre-authorized returns of reusable goods are subject to a 20% restocking fee. Refused orders are subject the restocking fee and additional Freight.

Returned Checks:

All returned checks are subject to a $50.00 service fee.

Prices Changes:

All prices shown are subject to change without notice.

PRIVACY POLICY

This privacy policy discloses the privacy practices for www.windshiptrading.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.
  • Information Collection, Use, and Sharing
  • We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

* If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 512-216-6281 or email us.

Commercial Terms of Service

Payment

While Windship Trading accepts the following forms of payments, for timely shipments we prefer that customers pay via ACH/Wire or E-Transfer Accepted Forms of Payment: Credit Card, E-transfer, ACH/Wire, or Online banking bill payee (available with RBC, TD and Credit Union).

Payment Terms

Windship Trading requires all orders to be paid prior to shipment from our facilities. Please speak with your sales representative if alternative arrangements are required.

Handling Fee

There are no additional handling fees, beyond the standard shipping and handling rates, for wholesale shipments. All “drop shipments” are subject to fees.

Shipping Information

Shipping will be calculated upon order completion and applied to orders at the time of shipment.

Return/Exchange for Damaged Goods

It is the customer’s, responsibility to validate the condition of goods upon receipt. Any damages in shipping from Windship Trading to you must be identified and communicated to Windship Trading staff within 5 business days of receipt. Within 5 days the retailer must:

Upon review and approval by the Windship Trading team, a credit will be issued for validated damages on your next order. Please allow 5-7 business days for completion of this step All returns must be new, unused, and undamaged if received in such condition. This includes no residue or remaining price tags or stickers from the retailer. All returned items must be accompanied by a completed Return Merchandise Authorization form and must have an authorization number. For a more comprehensive explanation of the return policies and procedures please visit the Customer Case Creation link on WST.com and request the document from Windship Trading staff.

Product Warranty

Windship Trading, Inc. does not warranty any of products directly. All warranty claims are handled directly with product manufacturer where applicable. See individual product warranty details at the manufacturer's website.

Liability Policy

Indemnification by the Company. Company agrees to indemnify, defend and hold Distributor harmless from any third-party claims, losses, liabilities, damages, and reasonable costs (including fees of attorneys and other professional advisors) of any third party claim that Distributor’s sale, offer for sale, importation, use or other transfer or disposal of Products infringes or misappropriates the intellectual property rights of a third party; in each case provided that Distributor gives Company timely notice of any such loss or claim and cooperates in good faith with Company in the defense and settlement thereof.

Indemnification by the Distributor. Distributor agrees to indemnify, defend and hold Company harmless from any third-party claims, losses, liabilities, damages, and reasonable costs (including fees of attorneys and other professional advisors), and fines asserted against or incurred by Company to the extent resulting from (i) the use or misuse of any material, drug, or other substance sold in or with the Products, or not supplied by Company, (ii) arising out of a breach by Distributor of this Agreement or any representation or warranty made by Distributor with respect to the Products, (iii) defects in any Products or use or misuse of any Products that result from any negligent or intentional conduct on the part of Distributor or a third party after the Product is delivered by the Company to Distributor, (iv) any third party claim that Distributor’s sale, offer for sale, importation, use or other transfer or disposal of Products infringes or misappropriates the intellectual property rights of a third party to the extent the act or omission of Distributor was in breach of this Agreement, in each case provided that Company gives Distributor timely notice of any such loss or claim and cooperates in good faith with Distributor in the defense and settlement thereof.

You must accept terms of service to proceed with account registration.